FAQ

Q: Can you tell me about this website and your company?

A: Please click and refer to "About Us".

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Q: How come your prices are so low?

A: Every day thousands of jewelry are imported by your local agencies and distributors. They will all do a mark-up after each trade and hence, the final that you paid for the jewelry is already doubled, or even tripled. FashionJewelryTrade.com, however, is sourcing directly from the manufacturers and selling directly to the retailers. That is why our prices are so low.

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Q: Do you have a printed catalog?

A: We strive to bring the latest styles to market at the lowest price by adding new designs and fading out out-dated items. Therefore, our stocks tend to fluctuate throughout the year. Our website will always carry the most up-to-date and complete version of our merchandise being offered. As a result, we do encourage customers to refer to the website rather than printed catalog.

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Q: How to make an order with FashionJewelryTrade.com?

A: Go to our website and search for the items that you wanted to order. Click on the products page button "Add to Cart". Once you finished your shopping, click "Checkout" at the top right hand corner and you will be able to go through the checkout process. If you still find difficulties in making an order online, you can email us sales@FashionJewelryTrade.com for assistance.

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Q: What are the payment methods?

A: Usually, customer can checkout with either a credit / debit card (we accept VISA, Master, Discover, American Express, JCB, Diners) and PayPal. But we also accept bank transfer if the order total is relatively large. Please email us sales@FashionJewelryTrade.com for details

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Q: Do you accept international orders?

A: Yes, we accept international orders and can ship worldwide.

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Q: What are the shipping options, shipping charges and transit time?

A: Please refer below:

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Q: How long does it take to ship my order out?

A: Every product which is 100% individually tailor-made and handmade according to the customer`s preferences, Transit time excludes order processing period which varies on purchased items.

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Q: Are there any additional or hidden charges?

A: Absolutely not!

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Q: Can I return and exchange purchased item?

A: FashionJewelryTrade.com will replace a product at no cost to the customer if the product is delivered ONLY under EITHER ONE of the following conditions:

- Wrong product delivered - If you received a wrong product due to our shipping mistake, please notify us within 3 business days from the receipt of your order. We will arrange you the return of the wrong product at our own expense plus sending you again the correct product; Or,

- Defective Product - If you received a defective product, please notify us within 3 business days from the receipt of your order and please send us the defective product(s) within 7 business days. After the receipt of your returned product(s), we will carry out the product quality check. If we confirmed product(s) is/are defective, we will send you a replacement order immediately.

*No returns will be accepted if you failed to contact us within 3 business days from receipt of your order, regardless of any given reasons.

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Q: How to contact FashionJewelryTrade.com?

A: Email us at sales@FashionJewelryTrade.com and you will receive a detailed reply within one business day.

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